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What We Collect and Why It Matters

Your account data and payment activity — whether you fund via JazzCash, Easypaisa, or Raast — is handled with a clear purpose: to operate your account and process your transactions. We do not sell your personal data to third parties.

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PRIVACY CONTACT

How to Reach Our Privacy Team

For any query about this policy — what we hold, how long we keep it, or how to request changes — our support team handles all of this through the channels below. If your request involves a JazzCash, Easypaisa, or Raast transaction record, have your registered account number ready so we can locate the right records quickly. We acknowledge privacy requests and work through them in order. All requests linked to a verified account get a direct response.

Team online

Email Support

Send your data request or any privacy concern to our support email. We respond to all account-linked queries — deletion requests, access checks, and correction requests included.

Live Chat

Start a chat from your account dashboard for faster turnaround. Our team can confirm what data we hold on your account during the session.

Account Settings

Some data preferences — cookie settings and marketing opt-outs — can be adjusted directly in your account settings panel at any point, without needing to contact our team.

DATA SECURITY

How We Store and Protect Your Data

We apply standard encryption to data at rest and in transit — including records of your JazzCash, Easypaisa, and Raast transactions. Sensitive account changes require an OTP sent to your registered mobile number, which adds a second check beyond your password. We monitor session logs for unusual activity and will contact you if something looks off. The four commitments below cover data handling, retention, cookies, and your rights.

Encryption in Place

Account data and payment details — including JazzCash, Easypaisa, and Raast transaction records — are stored using standard encryption. Access is logged and restricted to authorised staff only.

Cookies and Sessions

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can clear cookies anytime through your browser.

Data Retention

We hold your account data for as long as your account is active and for a period afterwards as required by applicable regulations. Deletion requests are reviewed within a set timeframe.

Your Data Rights

You can ask us to show you what we hold, correct it, or delete it. Submit a request via live chat or email and we will respond to it.

Privacy Policy Questions We Get Asked

The questions below cover what we collect, how we use it, who can see it, and your rights to check or change what we hold. If your question is about a specific JazzCash, Easypaisa, or Raast payment record, include your transaction date when you contact us so our team can locate it faster. For anything not covered here, reach us directly through live chat or the support email tied to your account.

We collect your name, contact details, and identity documents during registration. Once active, we also log payment activity — including deposits made via JazzCash, Easypaisa, or Raast.

We pass transaction details to the payment processor handling your transfer — JazzCash, Easypaisa, or Raast — so the payment clears correctly. We do not sell this data to advertisers.

We keep your data while your account is open. After closure, we retain records for a period required by applicable rules. You can request deletion; we review each case.

Yes. Contact us via live chat or support email from your registered account, and we will pull together what we hold and share it with you.

Some details — like your contact number — can be updated in account settings. For identity documents or other sensitive records, contact support and we will process the change.

We use cookies for session management and account preferences. You can block or delete cookies through your browser settings, though some account features may not work without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.